What basic thinking, including mindsets and assumptions, are required by the organization as a purpose-driven socio-technical system?.What management system – operating system and leadership behaviors – is required?.
Therefore, an organization characterized by lean practice is highly adaptive to its ever-changing environment when compared to its peers because of the systematic and continuous learning engendered by lean thinking and practice.Ī lean enterprise is organized to keep understanding the customer and their context, i.e., specifying value and looking for better ways to provide it:
Through ongoing experimentation, workers and managers learn by innovating in their work–be it physical or knowledge work–for increasingly better quality and flow, less time and effort, and lower cost. Lean practice begins with the work–the actions that directly and indirectly create value for the customer–and the people doing that work. What does the customer value? Or, stated differently and in a way that invites concrete action, what problem does the customer need to solve? Lean thinking always starts with the customer.
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